COVID UPDATE

 

UPDATE 29.09.21 AUSTRALIA POST - TEMPORARY PAUSE

Australia Post will be pausing eParcel and Parcel Post pickups, collections and lodgements from eCommerce retailers across Greater Melbourne Metro operations only. The pause will last for five days.
  
Start: 12.01am Friday 1 October (AEST) 

End: 12.01am Wednesday 6 October (AEST)

Inky Co. will still be packing orders during this time ready for collection by Australia Post on Thursday the 7th of October. Please expect delivery delays. For more information please click here.

 

UPDATE 01.10.21 NEW ZEALAND POST - DELIVERY DELAYS

NZ Post is currently experiencing delays of up to five working days for parcel deliveries in and out of Auckland at this time, and one business day through out the rest of New Zealand. For more information please click here 

 

EXPECT DELIVERY DELAYS
Due to state based Covid-19 restrictions and the record number of parcels being delivered through the Australia Post and Couriers Please network there will be delivery delays outside of Inky Co.'s control. Once a parcel is in the hands of Australia Post, Couriers Please or any other delivery service, Inky Co. has no control over the parcel or the speed of delivery.

VIC and NSW estimated* delivery timeframes

  • Metro delivery within 7 business days and 14 business days for VIC & NSW
  • Regional delivery within 12 business days and 21 business days for VIC & NSW
  • Remote delivery within 16 business days and 21 business days for VIC & NSW

*These are only estimates, delays can still occur outside of our control

For more information please click here: Australia Post Couriers Please


CONTACTLESS DELIVERY/AUTHORITY TO LEAVE

Australia Post and Couriers Please have implemented an 'authority to leave' policy on parcels unable to be signed for at the time of delivery.

We highly recommend choosing an address, like a work place, where you are available to sign for your parcel. If this is not an option for you, please closely track your parcel and try to be home when the parcel is delivered. If no-one is available to sign for your parcel or Australia Post and Courier Please determines there is a safe place to leave your parcel they will photograph the parcel in the safe location. If no safe location can be found, the delivery driver will leave a card with details on where you can collection your parcel. We recommend you collect your parcel as soon as possible.

Inky Co. will not be liable for for parcels deemed missing or stolen if proof of delivery is provided by Australia Post or Couriers Please.