FREQUENTLY ASKED QUESTIONS
IMPORTANT NOTE ON COVID-19
Australia Post and Couriers Please are now instituting mandatory 'authority to leave' on all parcels. This enables contactless delivery that helps protect courier's health and limit the spread of COVID-19.
What this means for you: we advise you to closely track your parcel and try to be home when the parcel is delivered. The Australia Post or the Courier will select a safe place to leave your parcel or leave you a card with details on where you can collection your parcel. We recommend you collect your parcel as soon as possible - especially if you live in an apartment block.
Unfortunately Inky Co. is not responsible for missing parcels once they have been delivered by Australia Post or Couriers Please.
There may be some delays in delivery with Australia Post and Couriers Please due to the high number of parcels they are handling.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Australia: We ship Monday to Friday every week. We aim to pack and ship your goodies the next business day but during peak times shipment may take two business days. Please allow 3-7 days for your order to arrive via Australia Post or Couriers Please.
New Zealand: Orders are typically processed and packed next business day. Our New Zealand Post dispatch occurs each fortnight, other than the month prior to Christmas when we dispatch weekly. Please allow 14 days for your order to arrive via New Zealand Post.
HOW MUCH IS SHIPPING?
Australia: We offer two shipping providers, Australia Post and Couriers Please, to the majority of our customers. Your shipping rate is auto-calculated by Australia Post and Couriers Please based on the delivery destination and the weight of your order. Delivery destinations in rural areas may only be given the option of Australia Post.
CAN MY PARCEL BE LEFT WITHOUT A SIGNATURE?
No, we need all orders to be signed for. Shipping to your work address is usually best, as Australia Post and Courier Please can delivery any time from 9am - 5pm Monday to Friday.
CAN I PICK UP MY ORDER?
No, we don’t offer the ability to pick up your order.
DO YOU SHIP INTERNATIONALLY?
No, we aren’t able to accept international orders other than to New Zealand at this point in time.
DO YOU HAVE A SHOWROOM OR STORE?
No, we don’t have a showroom or store to visit. We do have Inky Co. stockists, please check our Stockist List to see if there is a stockist in your area.
WHAT IS YOUR RETURNS & REFUNDS POLICY?
We are unable to provide a return or refund for change of mind so please make your selections carefully. If a product is damaged or defective we will happily provide you with a refund or exchange. Please click here to read our full Returns and Refunds Policy.
WHAT PAYMENT METHODS DO YOU ACCEPT?
Inky Co. accepts payment for your purchase using the secure credit card payment gateway, eWay, or with by PayPal. eWay accepts either Visa or MasterCard. PayPal accepts Visa, Mastercard or American Express.
IS MY PAYMENT SECURE?
Absolutely, we take the utmost care and concern for your privacy and security while you're shopping on our site. Please click here to read our full Privacy and Security Policy.
CAN YOU EXPLAIN INKY CO. PRICING?
All prices, charges and transactions are shown in Australian Dollars (AUD) and include 10% GST. We reserve the right to change prices without prior notice.
ARE THE PHOTOS ON YOUR WEBSITE ACCURATE?
The website offers an accurate as possible representation of the product and its colour. Slight variations in colour may occur as the products are mostly printed on recycled or unbleached paper stock. Colour representation may also vary slightly due to computer image quality and screen settings. Every computer will display images differently.
ARE YOU AUSTRALIAN MADE?
Yes! Inky Co. Pty Ltd is proud to say that we are an Australian company that designs and manufactures our paper goods right here in Melbourne. To add to our range we have selected items that we feel complement these paper goods. Where Australian manufacturers were not available, we sourced these products from overseas manufacturers.
CAN I USE AN IMAGE FROM THE INKY CO. WEBSITE?
All designs and photographic material are subject to copyright and are wholly owned by Inky Co. Pty. Ltd. No photographic material used on the Inky Co. website may be used without prior written authorisation.
DO YOU OFFER WHOLESALE PRICES OR BULK DISCOUNTS?
We only offer wholesale prices to our selected Inky Co. stockists. To apply to become an Inky Co. stockist please click here.
We do not offer bulk discounts, but we do have sales happening regularly throughout the year.
CAN I RESELL YOUR PRODUCTS?
Not unless we have assigned you as an Inky Co. stockist. If you would like to become an Inky Co. stockist please click here to apply.
HOW LONG ARE THE ROLLS OF WRAPPING PAPER?
Our wrapping paper rolls are advertised as 10 metres long. We do wind an extra 50cm to 100cm on to each roll to make up for the paper lost with our gift seal. For more information on please click on a product image to see a full description including dimensions.
WHY DO YOU USE A STICKER ON YOUR ROLL WRAPS & BELLI-BANDS?
As soon as the wrapping paper or belli-band is wound onto its core we use a sticker to ensure the roll doesn't unwind. This is an essential part of our manufacturing process, without the sticker the rolls of paper would unwind or get damaged before they are take to be banded and wrapped in the plastic film. We understand that this sticker will tear the paper when you remove it, that is why we add an extra 50cm to 100cm on to every roll of wrapping paper, far more than the 10cm to 15cm that is wasted in removing the sticker.
CAN I CUSTOMISE YOUR PRODUCTS FOR MY BUSINESS?
No, Inky Co. isn’t able to create custom products.
HOW OFTEN DO YOU RELEASE NEW ITEMS?
We try to release new wrapping paper ranges at least twice a year, with other product launches dotted throughout the year.
ARE YOU ENVIRONMENTALLY FRIENDLY?
Being environmentally friendly is a huge part of what we do. Our premise run off solar energy, all waste is recycled and we source sustainable plantation forest stock to create our wrapping papers. To learn more about our philosophy, please click here.