SHIPPING & RETURNS

 

IMPORTANT NOTE

EXPECT DELIVERY DELAYS - Due to state based Covid-19 restrictions and the record number of parcels being delivered through the Australia Post and Couriers Please network there will be delivery delays outside of Inky Co.'s control. Once a parcel is in the hands of Australia Post, Couriers Please or any other delivery service, Inky Co. has no control over the parcel or the speed of delivery.

For more information please see our Covid Update page.


CONTACTLESS DELIVERY/AUTHORITY TO LEAVE - Australia Post and Couriers Please have implemented an 'authority to leave' policy on parcels unable to be signed for at the time of delivery.

We highly recommend choosing an address, like a work place, where you are available to sign for your parcel. If this is not an option for you, please closely track your parcel and try to be home when the parcel is delivered. If no-one is available to sign for your parcel or Australia Post and Courier Please determines there is a safe place to leave your parcel they will photograph the parcel in the safe location. If no safe location can be found, the delivery driver will leave a card with details on where you can collection your parcel. We recommend you collect your parcel as soon as possible.

Inky Co. will not be liable for for parcels deemed missing or stolen if proof of delivery is provided by Australia Post or Couriers Please. 


SHIPPING INFORMATION

AUSTRALIA

• Orders are typically processed and packed next business day, except at Christmas (October to December) when orders will be dispatched within 7 business days.

• Australia Post - customers Australia wide are offered Australia Post standard eparcel shipping. Australia Post Express Post shipping is currently unavailable.

• Couriers Please - customers in Victoria and New South Wales can choose to ship their goods with Couriers Please Road Freight. Please note, Couriers Please Road Freight is not an express service.

• We want to make sure your order gets to you safe and sound, so someone will need to be home to sign for your parcel. We’d recommend selecting a business address to make sure someone is available.

• We recommend that you allow up to 7 business days for Australia Post and Couriers Please deliveries to reach you.

• Our shipping fees are auto-calculated by Australia Post and Couriers Please based on the delivery destination and the weight of your order.

• Please enter your shipping address correctly. If you do make an error with your address please notify us via email immediately. Inky Co. will not take responsibilty for incorrect addresses, if a parcel is turned to us we will charge you the standard applicable postage rate to resend your order.

• Once a parcel is in the hands of Australia Post or Couriers Please we are no longer in control of the speed of delivery or when delivery will be attempted.

• Inky Co. is not liable for and will not provide a refund for parcels deemed missing or stolen if proof of delivery is provided by Australia Post or Couriers Please. 

• Inky Co. is not liable for goods not collected from an Australia Post or Couriers Please collection point if the parcel is not collected within the allocated pick up time frame. In the instance that goods are shipped back to our warehouse for failure to collect, the buyer is liable for any onward shipping costs.

 

NEW ZEALAND

• Order from New Zealand customers are collected by New Zealand post each fortnight, other than the month prior to Christmas when we dispatch weekly.

 

NEW ZEALAND
FORTNIGHTLY DISPATCH

NEXT CUT OFF DATE

 

 

• All orders are shipped via New Zealand Post.

• Flat rate of $20 shipping on all orders.

• We want to make sure your order gets to you safe and sound, so someone will need to be home to sign for your parcel. We’d recommend selecting a business address to make sure someone is available.

• Once items have been shipped, they become the property and responsibility of the purchaser. If a product arrives damaged, or is misplaced, it is the purchaser’s responsibility to liaise with New Zealand Post. No refunds or replacements will be given for products missing or damaged in transit. We will however provide you with all the necessary information to make your claim.

• Please enter your shipping address correctly. If you do make an error with your address please notify us via email immediately. Inky Co. will not take responsibilty for incorrect addresses, if a parcel is turned to us we will charge you the standard applicable postage rate to resend your order.
 

INTERNATIONALLY

Inky Co. does not ship to countries other than New Zealand and within Australia.
 

DELIVERY TIMES

• Austalia - we recommend that you allow up to 7 business days for Australia Post and Couriers Please deliveries to reach you.

• New Zealand - once your parcel has been collected by New Zealand Post we recommend allowing up to 7 business days for delivery

Please note: we try our hardest to pack orders out as quickly as possible but once your parcel leaves our premises we aren't able to control the speed of delivery provided by Australia Post, Couriers Please or New Zealand Post. Inky Co. is not responsible for the delivery times of products. Once the products have been dispatched, it is the Customers responsibility to liaise with the postage provider nominated by Inky Co. (as notified to the Customer) in relation to date and time of delivery. Inky Co. shall not be liable for any inaccuracy of information provided to Customers relating to the date and time of delivery.

There may be times when, despite Australia Post, Couriers Please or New Zealand Post's best efforts, parcels are delayed in the delivery process.

PARCEL TRACKING

Customers will receive a tracking number and tracking link as part of our dispatch email, this tracking number and link will enable you to track the progress of your parcel on the Australia Post or Couriers Please websites. Please allow up to 24 hours from receiving the dispatch email for your tracking information to be updated.

Once a parcel has been accepted with Australia Post or Couriers Please you will receive email and text correspondence from them about the delivery progress of your order including on the day of delivery. If you are unable to receive your parcel, Australia Post and Couriers Please offer multiple methods of redirection and alternative collection. Please refer to their correspondence or their websites for more information on redirecting your parcel or organising alternative collection. Inky Co. is unable to redirect parcels that are in transit, this must be done by the parcel receiver.

PARCEL REDIRECTION IN TRANSIT

If you are unable to be there to receive your parcel, Australia Post and Couriers Please offer multiple methods of redirection and alternative collection. Please refer to their correspondence or their websites for more information on redirecting your parcel or organising alternative collection. Inky Co. is unable to redirect parcels that are in transit, this must be done by the parcel receiver.

DELIVERY - SIGNATURES, AUTHORITY TO LEAVE & SAFE DROP

AUTHORITY TO LEAVE
• Due to COVID-19 Australia Post and Couriers Please are now instituting mandatory 'authority to leave' on all parcels. This enables contactless delivery that helps protect courier's health and limit the spread of COVID-19.

• If a parcel is delivered using the 'authority to leave' method, Australia Post and Couriers Please will find and take a photo of your parcel in a safe location as proof of delivery.

• Inky Co. is not liable for for parcels deemed missing or stolen if proof of delivery is provided by Australia Post or Couriers Please.

• We highly recommend shipping to your work address where you will be there to receive your parcel.

SIGNATURE ON DELIVERY
• Despite the 'authority to leave' policy, Inky Co. has strict instructions with Australia Post and Couriers Please that all parcels must be signed for and must not be left without a signature. Unfortunately, we are unable to control what method of delivery Australia Post and Couriers Please choose at the time of delivering your parcel

• We highly recommend a selecting a work address for delivery.

•Should you not be present to sign for the delivery (and a safe location cannot be found) a card will be left by Australia Post or Couriers Please at the delivery address provided and your parcel will be redirected for collection at the closest local post office or Couriers Please POP or dispatch centre. Details of which post office or dispatch centre will be on the card.

SAFE DROP
• Please note if you elect to have your items safe dropped by the applicable delivery service, Inky Co. is not liable for any lost or unlocatable goods.

MISSING PARCELS

MISSING IN TRANSIT
• If you think your order has not been delivered and at least 14 days have passed, let us know asap and we will lodge an enquiry with the appropriate shipping provider.

MISSING OR STOLEN AFTER DELIVERY
• If your order has been delivered but you cannot locate it please contact us immediately so we can lodge an enquiry with the appropriate shipping provider.

• Inky Co. is not liable for and will not provide a refund for parcels deemed missing or stolen if proof of delivery is provided by Australia Post or Couriers Please. 

UNCOLLECTED PARCELS
• Inky Co. is not liable for goods not collected from an Australia Post or Couriers Please collection point if the parcel is not collected within the allocated pick up time frame. In the instance that goods are shipped back to our warehouse for failure to collect, the buyer is liable for any onward shipping costs.


RETURNS, CHANGE OF MIND & EXCHANGES

CHANGE OF MIND & EXCHANGE POLICY

Please choose carefully, refunds or exchanges are not permitted for change of mind for products ordered online.

 

FAULTY ITEMS & DAMAGES POLICY

We will happily arrange replacement, exchange or a refund for goods that are supplied in a faulty condition or incorrectly supplied. Inky Co. will only do this within the following five (5) working days of you receiving your order. To arrange this we require a digital photograph of the faulty product sent by email along with your purchase order number. A "Faulty Goods Claim Form" will be emailed in reply to your faulty goods claim. Please reply with your contact details and the "Faulty Goods Claim Form" to hello@inkyco.com.au.

We reserve the right to refuse a return on any product that does not deem itself faulty or damaged. If you believe you have received incorrect goods, please email hello@inkyco.com.au with your order number and contact details and a description of the problem.

Inky Co. also reserves the right to not replace faulty or incorrect goods if the above process is not followed.