IMPORTANT NOTE ON COVID-19

Inky Co. is operating as normal with reduced staff, because of this we are only dispatching orders with Australia Post and Couriers Please on Tuesday and Thursday mornings instead of daily.

Australia Post and Couriers Please are now instituting mandatory 'authority to leave' on all parcels. This enables contactless delivery that helps protect courier's health and limit the spread of COVID-19.

What this means for you: we advise you to closely track your parcel and try to be home when the parcel is delivered. The Australia Post or the Courier will select a safe place to leave your parcel or leave you a card with details on where you can collection your parcel. We recommend you collect your parcel as soon as possible - especially if you live in an apartment block.

Unfortunately Inky Co. is not responsible for missing parcels once they have been delivered by Australia Post or Couriers Please. 

There may be some delays in delivery with Australia Post and Couriers Please due to the high number of parcels they are handling.

SHIPPING INFORMATION

WITHIN AUSTRALIA

• Orders are typically processed and packed next business day.

• Our Australia Post dispatch leaves at noon each day, we will endeavour to dispatch orders placed before 11am on the same day.

• Our Couriers Please dispatch leaves at noon each day, we will endeavour to dispatch orders placed before 11am on the same day. During peak periods we will also be dispatching at 4pm each day.

• We recommend that you allow up to 7 business days for Australia Post orders to reach you.

• We recommend that you allow 1 to 3 business days for Couriers Please orders to reach you.

• Your shipping rate is auto-calculated by Australia Post and Couriers Please based on the delivery destination and the weight of your order. Delivery destinations in rural areas may only be given the option of Australia Post.

• Once items have been shipped, they become the property and responsibility of the purchaser. If a product arrives damaged, or is misplaced, it is the purchaser’s responsibility to liaise with Australia Post or Couriers Please. No refunds or replacements will be given for products missing or damaged in transit. We will however provide you with all the necessary information to make your claim.

• Please enter your shipping address correctly as once it has been received, and your order dispatched we can not alter the address, and you will be charged the standard applicable postage rate to resend.

TO NEW ZEALAND 

• Orders are typically processed and packed next business day.

• Our New Zealand Post dispatch occurs each fortnight, other than the month prior to Christmas when we dispatch weekly.

• All orders are shipped via New Zealand Post.

• Flat rate of $20 shipping on all orders.

• Once items have been shipped, they become the property and responsibility of the purchaser. If a product arrives damaged, or is misplaced, it is the purchaser’s responsibility to liaise with Australia Post. No refunds or replacements will be given for products missing or damaged in transit. We will however provide you with all the necessary information to make your claim.

• Please enter your shipping address correctly as once it has been received, and your order dispatched we can not alter the address, and you will be charged the standard applicable postage rate to resend.
 

Please note: we try our hardest to pack orders out as quickly as possible but once it leaves our premises we aren't able to control the speed of delivery provided by Australia Post, Couriers Please or New Zealand Post. Inky Co. is not responsible for the delivery times of products. Once the products have been dispatched, it is the Customers responsibility to liaise with the postage provider nominated by Inky Co. (as notified to the Customer) in relation to date and time of delivery. Inky Co. shall not be liable for any inaccuracy of information provided to Customers relating to the date and time of delivery. 

We believe that we have aligned ourselves with an excellent delivery partner, but there may be times when, despite their best efforts, parcels are delayed in the delivery process. We will always work with our delivery partners to ensure prompt arrival of your products.

TRACKING PARCELS & SIGNATURES
Once shipped a tracking number will be issued via e-mail to the e-mail address you provide which will enable you to track the progress of your parcel once it is booked on the Australia Post or Couriers Please website.

Inky Co. will deliver to all Australian addresses. Your order will be delivered during the business week and your signature is required upon delivery, therefore, we recommend a work address for delivery. Should you not be present to sign for the delivery a card will be left by Australia Post or Couriers Please at the delivery address provided and your parcel will be redirected for collection at the closest local post office or Couriers Please dispatch centre. Details of which post office or dispatch centre will be on the card. It is Inky Co. company policy that we will not, under any circumstances, leave the package unattended at your house. If you, a family member or housemate are not home to sign for the goods your parcel will go to the nearest post office or dispatch centre.

It is Inky Co. company policy that we will not, under any circumstances, leave the package unattended at your house. If you, a family member or housemate are not home to sign for the goods your parcel will go to the nearest post office or dispatch centre. If you or your representative chooses to opt out of signing for the goods then the liability to do so remains with you or your representative. Inky Co. is not responsible for your decision to use Safe Drop as an alternative to signing for the goods.



RETURNS & EXCHANGES

Inky Co. strives to provide our customers with quality products and services. We believe a happy customer is a loyal customer who will always come back based on satisfaction. Each order is carefully packed before dispatch to ensure you are getting a quality product.

Unfortunately, all sales made through the Inky Co. website are final. We are unable to give exchanges, refunds or credits, except in the case of defective goods or an incorrect shipment.

Should an item arrive damaged by Australia Post, Couriers Please or New Zealand Post, do not sign for the goods or accept them. Australia Post, Couriers Please or New Zealand Post will then return the goods to Inky Co. for replacement by return mail. Please tell us that you have done this with an email to sales@inkyco.com.au


FAULTY ITEMS & DAMAGES

We will happily arrange replacement, exchange or a refund for goods that are supplied in a faulty condition or incorrectly supplied. Inky Co. will only do this within the following five (5) working days of you receiving your order. To arrange this we require a digital photograph of the faulty product sent by email along with your purchase order number. A "Faulty Goods Claim Form" will be emailed in reply to your faulty goods claim. Please reply with your contact details and the "Faulty Goods Claim Form" to sales@inkyco.com.au

We reserve the right to refuse a return on any product that does not deem itself faulty or damaged. If you believe you have received incorrect goods, please email sales@inkyco.com.au with your order number and contact details and a description of the problem.

Inky Co. also reserves the right to not replace faulty or incorrect goods if the above process is not followed.